Customer Service Excellence Program
Siebel Enterprise Ltd has designed a Service Excellence program to ensure that we provide an all-round after-sales service to our customers reduce downtime and maximum productivity.
1. Technical Team
A dedicated after-sales team for Mauritius and Indian Ocean Islands, trained in-house and at factory.
Our customers receive an engineer visit within 2 to 4 hours from calling or within 8 working hours.
For lengthy breakdown, we provide a replacement printer so that production is not affected.
3. Back Office Support
We have a back office support team who carry out a customer satisfaction survey on all interventions done after 3 days. If customer not satisfy, technical team is deployed again immediately.
4. Service Maintenance
To reduce cost and production downtime, we tailor service maintenance contracts that suits your needs.
5. Quick Delivery
We plan all orders for a quick next day delivery to minimize downtime.
We hold a 3-months stock of products for each and every customer as per their needs ( fluids or coffee)
Spares Parts 85% in stock.
Over 95% customers satisfaction.