A dedicated after-sales team for Mauritius and Indian Ocean Islands, trained in-house and at factory.

Our customers receive an engineer visit within 2 to 4 hours from calling or within 8 working hours.

For lengthy breakdown, we provide a replacement printer so that production is not affected.

We have a back office support team who carry out a customer satisfaction survey on all interventions done after 3 days. If customer not satisfy, technical team is deployed again immediately.

To reduce cost and production downtime, we tailor service maintenance contracts that suits your needs.

We plan all orders for a quick next day delivery to minimize downtime.

We hold a 3-months stock of products for each and every customer as per their needs ( fluids or coffee)
Spares Parts 85% in stock.

Over 95% customers satisfaction.